Furniture
Adirondack Technologies Furniture Inc.
www.atfi.ca
The only Teknion authorized aboriginal company in Central and Eastern Canada
Adirondack Technologies Furniture Inc. is an aboriginal owned company that offers a complete furniture solution, specializing in office systems design, reconfiguration, installation, and custom furniture design.
In addition, Adirondack is a Federally approved Aboriginal supplier with several National Master Standing Offers to facilitate the government’s mandate under the Procurement Strategy for Aboriginal Business (PSAB) Program. Adirondack currently offers National Master Standing Offers for the preferred products for Teknion. Adirondack provides the client with the option to buy through the Aboriginal NMSO or the NMSO of Teknion.
Located on the Hiawatha First Nation we maintain extensive sales and service capabilities through our national sales office in Ottawa, and affiliated national dealer network.
Our knowledgeable staff will help guide you through the Aboriginal Procurement Program and will work with material managers and departments to ensure credit is received toward the achievement of performance objectives.
We represent ONLY quality Canadian manufacturers with leading-edge products. Located in the East end of Ottawa, we serve a diverse clientele in the National Capital Region, including all levels of government and the private sector.
Our focus is on Customer Service, Teamwork, and Commitment. These values drive the way we work internally, as well as our philosophy when we do business with our customers.
Adirondack Technologies Furniture Inc. holds several National Master Standing Offers (NMSO) including:
Panel Systems
Desking Systems
Mobile Freestanding Furniture
Seating
Freestanding/Executive Case Goods
Storage/Filing Cabinet
Mobile Shelving
Customer Service
This is about making every effort to understand our clients’ concerns and needs, and responding to them in a respectful, timely, and effective manner. When you have a question or concern, it will be addressed and the problem will be solved.
Teamwork
Communication exchange occurs at every step of the game. We understand that no one person has all the answers but that together, combined areas of expertise and knowledge translate into powerful actions and solutions. A key element of the teamwork concept is that we maintain a close level of contact with you, our client. This way you are part of the planning and development process, and an ongoing dialogue facilitates a successful project.
Commitment
Commitment is about many things. At the end of the day, however, we believe it means doing what we say we will do and providing a consistent and professional level of service to you at all times.
We view every project as an opportunity to respond to a unique set of needs. Even when a project is based on product typicals or lessons learned from previous jobs, we recognize that no two projects are alike, and that flexibility and fit are key to success. For this reason we provide a multitude of service offerings to address your project requirements, whether for a smaller office project, or a complete facility work-up.
Space Planning and AutoCAD conversions
Your Project Manager will develop space plans and recommendations based on your needs. Or, give us your design plans and blocking and we will transform them into manufacturer-specific plans with layers, a full product list, and cost estimate.
Electrical Plans
We will provide detailed electrical drawings including pole locations, circuits per station, and schematic electrical drawings. This will allow you to integrate design and construction planning for more accurate quotations and less down time for your projects.
Finish Sign-Off Confirmations
So many choices, options, decisions…Adirondack has created a finish summary tool to confirm the final fabric and finish choices for each project. Signed by you, our client and maintained on file, it serves as a confirmation of finishes, and a record of final selections for future reference. This results in a clear understanding by all and a reduction in errors when orders are placed.
Archive Records
We guarantee a minimum five-year archive of project files. So when you need to update, reconfigure, or reference old project details we’ll be ready with what you need.
Project Summary Reports
Our project summary reports demonstrate a clear scope of work, detailed floor plans, parts list, reconfiguration details, and more. Reports can be customized to meet client requirements
Mock ups
Sometimes seeing is believing. Mock ups can be an invaluable tool in the decision-making process, as it allows you to try out new concepts, or test the application to your satisfaction before implementing it fully within the organization.
Delivery Status
Your customer service representative is aware of the critical order dates on all the projects we will manage on your behalf. On line order tracking ensures that we are working with the best available information to ensure a smooth project. She also liaises directly with other dealer partners as required to ensure the logistics of delivery are well-coordinated.
Post-Install Reports
Completed during the final installation walk-thru, Post-Install Reports confirm that the work has been completed and/or identify and track outstanding issues and scheduled resolution.
Installation
Adirondack provides coordination and management of product installation by factory trained and certified personnel. Installation Project Coordinators work closely with the site crew to ensure the scope of work is communicated and the job runs smoothly. At the end of a project, a walk-through is completed with the client to establish agreement on outstanding issues, if any, and document necessary resolution.
We can also provide training to our customer’s in-house staff on basic assembly and reconfiguration.
Reconfiguration
In order to maximize your furniture investment, reconfigurability is key. Using archived project data, we will compare the new furniture and layout requirements with the product currently on site, and recommend a solution that will maximize existing product and recommend enhancements or additional products. We will explain our rationale and with your approval, proceed with coordinating orders and the delivery and installation.
Warranty Service
Adirondack provides complete after-sales service. Many repairs can often be made immediately, as we maintain a generous stock of standard components to help reduce down time for our customers.
Preventative Maintenance Programs.
We can create a custom program based on client needs and products. We check and verify all working parts and pieces, such as seating cylinders, lock mechanisms, and file tracks. Contact us for more information or to set up a specific program.
Value-Added Services: One Step Further
Asset Management
We manage furniture assets for federal and private sector clients, including a national program for the Passport Office. Our 36,000 square foot warehouse provides storage and electronic inventory tracking. An integral part of our program includes developing strategies to re-use, resell, or dispose of existing product.
Refurbishing
Whether maximizing product life cycle or reducing new product requirements to meet a tight budget, we can recommend multiple refurbishing options including painting, reupholstery, steam cleaning, cutting surfaces, and more. Many services are offered in house. Call us for a full list of services.
Inventory Valuation
When dealing with existing product, design planning becomes a balance of understanding the existing mix and often incorporating new product. We can help by completing an assessment and inventory of product on hand, and providing a detailed list of product. Inventory retention and disposal services help identify which products can be salvaged and reused or refurbished, and which are recommended for disposal.
Storage (short and long term)
It’s convenient, affordable, and secure. Save your clients premium office space and ensure their valuable investment is protected in our 36,000 square foot facility.
Rentals/Product Trials
Inquire about rental options when you need to provide a temporary furniture solution for your client. We also offer product trials such our Chair Trial program that allows clients to try before they buy.
Leasing
Leasing programs offer competitive rates and a solid financial alternative. More information is available from your Account Manager.
Product Training
We will train customers in the proper use and maintenance of furniture products. In addition we also “train the trainer” to enable the client to support further learning within their organization.
Ergonomic Assessment
We understand the benefit of a healthy workplace. We can upgrade existing workstations to new standards, provide on-site seminars in support of new purchases, and help you recommend preventative solutions for your clients
In addition, we hold several Regional Individual Standing Offers (RISO) for specific department requirements. For more information, please contact the following addresses:
Adirondack Technologies Furniture Inc.
National Sales Office
1221B Cyrville Road
Gloucester, Ontario
K1J 7S8
Tel: 613 742-7430, Fax: 613 742-7426, Email: info@atfi.ca
